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R
Ronel van Heerden
Participant
February 5, 2016
Question

Acrobat DC not installing on latest version of El Capitan

  • February 5, 2016
  • 3 replies
  • 1148 views

My mac recently crashed and I had to reinstall El Capitan and all my other programmes. Everything installs perfectly (Photoshop, Indesign, Illustrator) except for Acrobat DC. I've downloaded directly from Acrobat's website as well as through Creative Cloud but no luck. Several Adobe technicians helped me remotely but Acrobat simply do not want to install. I've looked into permissions and deactivate Firewall, Eset virus security, user profile and everything, but it still do not want to load. It loads up to 'running the package scripts' and then hangs and do not want to go any further. Is there any other advice or solution I could follow? Thank you.

This topic has been closed for replies.

3 replies

E
easy footcares74560037
Participant
February 28, 2018

I have the same problem for weeks now and I am thinking about signing off if no solution is provided.

S
She Was Only
Participant
February 28, 2018

Has anybody found a solution to this yet? I have tried everything already listed in this thread with no luck.

Thanks

Cai

S
Adobe Employee
Steve Cordero
Adobe Employee
February 28, 2018

Have you been asked to provide the Install.log file located at "/private/var/log/install.log"?

S
She Was Only
Participant
March 1, 2018

I have, yes. Sent it on to Ajay yesterday.

Fingers crossed..

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
February 5, 2016

Hi Ronel‌,

Restart your Mac & then try downloading/installing Acrobat DC using this link https://creative.adobe.com/products/acrobat

If this issue persist, uninstall CC using this cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems & reinstall it.

Regards,
Aadesh

R
Ronel van HeerdenAuthor
Participant
February 5, 2016

Thank you Aadesh. I've had a technician came in and he did a clean sweep with Cloud Cleaner and a reinstallation, but the problem persist. I've also tried to install Acrobat through safe mode, even created a whole new admin and installed in on that side and nothing is working. Acrobat is crucial to my work and I'm sitting hands in my hair at the moment. I'm trying to work on open source Skim in the meantime, but it doesn't allow me to copy and paste information made on notes from a client's Acrobat pdf docs and some changes simply doesn't pick up. I desperately need a solution! Thank you for your time

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
February 8, 2016

Hi Ronel‌,

Please contact our support team, they will help you to get this issue fixed.

Follow this link Contact Customer Care, Sign In using your Adobe ID & click on "Still need help? Contact us" button to initiate chat/call.

Regards,
Aadesh

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