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StevenLabkoff
Participant
March 23, 2016
Question

Acrobat DC Reader Mac will not open after installed

  • March 23, 2016
  • 1 reply
  • 943 views

Hi,

I have a Macbook Air 13" running El Capitan 10.11.4 - with 8 GB RAM.  Just tried to install Acrobat Reader DC for Mac.  The app will not open PDF files - it crashes repeatedly and simply will NOT open any PDF file. 

The PDF files were originally created using Acrobat DC Pro version - from CC (latest edition).

When moving the PDF files over another computer (the laptop in question) the Acrobat Reader will simply crash upon opening.

Attempted to uninstall and reinstall.  Attempted a reboot after a reinstall.  Attempted to launch other PDF files to see if the files in question are corrupt - no luck.

This topic has been closed for replies.

1 reply

Rave
Rave
Participating Frequently
April 5, 2016

Hi Steven,

If possible please provide your console log. Follow steps mentioned below to get the console log:

a. Launch Console(/Application/Utilities/Console)

b. Clear all messages(using Clear display option)

c. Launch Acrobat Reader and wait for it to close

c. Once Acrobat Reader closes, save the console log(File-Save a Copy as). Please paste the log here.

Regards,

Rave

A
Anonymous
May 14, 2016

I am having the same problem, but my Adobe does not actually close unless I force it to. It just hangs out there like an invisible program. Here is a copy of my log:

5/13/16 5:27:59.885 PMAdobeReader[13229]AdobeCrashReporterInitialize: executionTime = 0.005252 seconds
5/13/16 5:27:59.896 PMAdobeCRDaemon[13231]Starting CRDaemon
5/13/16 5:28:02.000 PMkernel[0]proc 13233: load code signature error 4 for file "RdrCEF Helper"
5/13/16 5:28:02.804 PMamfid[13081]/Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF helper.app/Contents/MacOS/RdrCEF Helper signature not valid: 0xfffefa2a
5/13/16 5:28:02.000 PMkernel[0]proc 13234: load code signature error 4 for file "RdrCEF Helper"
5/13/16 5:28:02.828 PMamfid[13081]/Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/RdrCEF helper.app/Contents/MacOS/RdrCEF Helper signature not valid: 0xfffefa2a
5/13/16 5:28:18.240 PMAdobeCRDaemon[13231]Found Non empty list in getCrashWindowId thus processing further
5/13/16 5:28:18.240 PMAdobeCRDaemon[13231] WindowId before Returning from GetCrashWindowId : (null)
5/13/16 5:28:21.250 PMAdobeCRDaemon[13231]Found Non empty list in getCrashWindowId thus processing further
5/13/16 5:28:21.251 PMAdobeCRDaemon[13231] WindowId before Returning from GetCrashWindowId : (null)
5/13/16 5:28:22.258 PMAdobeCRDaemon[13231]File Directory used for checking the value /Users/shaundavis/Library/Logs/Adobe
5/13/16 5:28:23.270 PMAdobeCRDaemon[13231]File Directory used for checking the value /Users/shaundavis/Library/Logs/Adobe
5/13/16 5:28:24.277 PMAdobeCRDaemon[13231]File Directory used for checking the value /Users/shaundavis/Library/Logs/Adobe
5/13/16 5:28:25.279 PMAdobeCRDaemon[13231]File Directory used for checking the value /Users/shaundavis/Library/Logs/Adobe
5/13/16 5:28:26.286 PMAdobeCRDaemon[13231]File Directory used for checking the value /Users/shaundavis/Library/Logs/Adobe
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