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Inspiring
January 15, 2016
Question

Acrobat DC stops scanning after several pages

  • January 15, 2016
  • 1 reply
  • 2028 views

I am scanning a document from Adobe Acrobat DC on a wireless multifunction printer. I am on Windows 10 and have never had any problems before. In the current document, for some reason Adobe stops working (locks up) after several pages. In other words, after the second page the program simply locks up – I cannot discontinue scanning, save the document, or anything. I have it set for a custom scan into prompt me for more pages. After two or three pages, it stops prompting me for more pages and the save button is grayed out. My only option is to shut down the program through the taskbar. I have tried running repair, and even uninstalled and reinstalled Adobe. I also changed the color mode from black-and-white to grayscale (I am only scanning at 150 for crying out loud). Nothing works. What's the fix for this behavior?

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1 reply

Buzz81Author
Inspiring
August 5, 2016

I continue to have this problem.  I am trying to scan a document at 150 dpi.   One minute it gets stuck on "processing 1 of 1," and the next it just freezes.  I keep having to shut down Acrobat and restart it, and can never finish a scan.  WHYYYYY??????  Would someone at Adobe answer the question so I can use the product I'm paying for???!!!!

Lovekesh Garg
Adobe Employee
Adobe Employee
August 8, 2016

Sorry for the issue you are facing. Please install the latest update available.. Help> Check for updates.

Please try the troubleshooting options available under Troubleshooting tips for scanner issues when using Acrobat

Hope it will resolve your issue. But if not please share following information:

- Acrobat version

- Scanner detail

- OS detail

- Scanning from TWAIN driver or WIA driver

- After how many pages you are usually getting this issue

- Are you able to scan with same scanner without any issue from any app other than Acrobat

- Are you getting any error message.

Thanks.