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pauld21726409
pauld21726409
Participant
June 15, 2016
Answered

Acrobat DC unable to find the scanner connected to Windows 10 Home but Windows can

  • June 15, 2016
  • 3 replies
  • 2886 views

Hello everyone,

I'm struggling to get Acrobat DC and Photoshop CC to scan from my HP printer/scanner connected via a wireless network.  Acrobat DC reports no scanners found so I have to use a browser to perform the scan which works every time.  So my question is which port does Acrobat DC and Photoshop use so I can check whether these ports are being blocked by another application.  Many thanks and kind regards,

Paul D

This topic has been closed for replies.
Correct answer Test Screen Name

Have you installed the scanner driver? Those apps won't reach out using a browser.

3 replies

pauld21726409
pauld21726409Author
Participant
June 20, 2016

Hi Guys,

Many thanks for your very helpful answers.  I had to reinstall the drivers for the scanner and then I was able to scan directly from Acrobat DC..  The problem is now resolved.

Kind regards

Paul D

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 20, 2016

Please try the options provided under Troubleshooting tips for scanner issues when using Acrobat

Hope it will resolve your problem.

T
Test Screen NameCorrect answer
Legend
June 15, 2016

Have you installed the scanner driver? Those apps won't reach out using a browser.

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