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Known Participant
February 3, 2016
Question

Acrobat.exe application error when closing Acrobat after creating a pdf form from an existing document.

  • February 3, 2016
  • 1 reply
  • 1918 views

I recently ran an update from Acrobat 11.0 to 11.0.14.16. After running some tests, I receive an application error for acrobat.exe when closing Acrobat after creating a pdf form from an existing document.

Is there an issue with the recent  acrobatupd11014.msp?

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1 reply

AadeshSingh
Participating Frequently
February 3, 2016

Hi roberth71,

Can you please share the exact error message.

If you are able to launch Acrobat, open it navigate to Help menu & repair the installation.

Regards,
Aadesh

roberth71Author
Known Participant
February 3, 2016

Hello Aadesh2789,

Repair doesn't work and I have uninstalled and reinstalled twice.

Event Viewer:

 

Faulting application name: Acrobat.exe, version: 11.0.14.16, time stamp: 0x56731fe8

 

Faulting module name: ntdll.dll, version: 6.1.7601.19110, time stamp: 0x5684255a

 

Exception code: 0xc0000374

 

Fault offset: 0x000c3f83

 

Faulting process id: 0xedc

 

Faulting application start time: 0x01d15e87adddb11e

 

Faulting application path: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

 

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

 

Report Id: 19cd1fb2-ca7b-11e5-b2e4-0050569a54c3