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Participant
February 15, 2016
Answered

acrobat installer encountered an unexpected failure

  • February 15, 2016
  • 1 reply
  • 1374 views

I have tried all the tips relating to this problem, uninstalled all the adobe/reader apps using the "acro cleaner", but still cannot get the DC pro to run on my computer. I was using Adobe reader, now it's gone. Please help.

This topic has been closed for replies.
Correct answer YatharthS

Hi ciarand49548729,

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Reader.

Then, restart your machine and install the latest version of Acrobat Pro from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Please check with different user account as well :- https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

let me know if it works.

Regards,

Yatharth

1 reply

YatharthSCorrect answer
Participating Frequently
February 15, 2016

Hi ciarand49548729,

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Reader.

Then, restart your machine and install the latest version of Acrobat Pro from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Please check with different user account as well :- https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

let me know if it works.

Regards,

Yatharth

Participant
February 19, 2016

When I try to sign into my adobe DC I get this message

This page can’t be displayed

- Make sure that the web address https://ims-prod06.adobelogin.com is

correct.

- Look for the page with your search engine.

- Refresh the page in a few minutes.

Please help

Ciaran

Ciaran Dougan

On Mon, Feb 15, 2016 at 10:58 PM, YatharthS <forums_noreply@adobe.com>