Acrobat Pro 11 on Sierra: does not see scanner

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Hi, since the update I cannot see the scanner HO Officerjet pro 6830 when I want to "Create PDF from scanner".

Anybody having the same problem? If yes, any solution?

Thanks and regards

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Willi AdelbergerCorrect answer

Community Expert

Acrobat XI came out during the time of Mac OS 10.9 or 10, but Mac OS 10.12 came out several Years later. Apple changes always its connection to external devices. So you can't expect that an old version is supporting a later OS. If it works, it is fine, as it will do for many, but when it comes to problem, mostly with scanners and cameras and deep into the OS woven functionality you are out of luck.

No it is not a bug. Apple never takes care on backward compatibility. Those things happen with Apple with any upgrade.

Willi Adelberger

Community Expert

Acrobat XI is not compatible with it. You need to upgrade to DC.

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alexandrem73790797Author

Participating Frequently

Thanks a lot for the quick and precise answer.

Could you point me to the document release note etc etc) that states this?

Is it defined as featured regression, a bug or something else?

Meanwhile I shall inquire about the cost of the upgrade.

Have a nice weekend and regards

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Willi Adelberger

Correct answer

Community Expert

Acrobat XI came out during the time of Mac OS 10.9 or 10, but Mac OS 10.12 came out several Years later. Apple changes always its connection to external devices. So you can't expect that an old version is supporting a later OS. If it works, it is fine, as it will do for many, but when it comes to problem, mostly with scanners and cameras and deep into the OS woven functionality you are out of luck.

No it is not a bug. Apple never takes care on backward compatibility. Those things happen with Apple with any upgrade.

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