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api1234
Participant
August 30, 2016
Answered

Acrobat Pro DC & accessibility features

  • August 30, 2016
  • 4 replies
  • 688 views

Downloaded Acrobat Pro DC and installed most recent update this morning on a PC with Windows 10. No problems. Plugged in my writing tablet to mark up a document, a box indicating accessibility features should be turned on poped up, in a rush, clicked ok. All text of document converted to some very-difficult-to-read font. Cannot revert document to original format. Googled for a solution—couldn't find one. Tried to re-install, program hung at 100% then got error message saying the install failed. Any idea what gives here?

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Correct answer api1234

Thanks Will. But my problem was more of an addled brain, "duh" moment. It needed restart. Problem solved.

4 replies

Willi Adelberger
Community Expert
Community Expert
August 31, 2016

Close the document without saving, if such a thing happens or save with a different name. Go back to your last backup, if you don't have one, you have learned today, that you need always to make one.

api1234
api1234AuthorCorrect answer
Participant
September 1, 2016

Thanks Will. But my problem was more of an addled brain, "duh" moment. It needed restart. Problem solved.

api1234
api1234Author
Participant
August 30, 2016

Okay, I tried another install, same error message. Error 28000. Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback.

api1234
api1234Author
Participant
August 30, 2016

I don't have a previous version.