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donf25822457
donf25822457
Participant
August 2, 2016
Answered

Acrobat Pro DC and SharePoint 365 shared reviews initiates, but server not responding for reviewers

  • August 2, 2016
  • 1 reply
  • 2596 views

The basics:

Windows 7 (64-bit)

Acrobat Pro DC (to initiate shared review)

SharePoint Office 365 (to host the shared review)

Acrobat Pro XI (for clients attempting to read shared review)

I have set up a subsite on our SharePoint 365 server following all the directions provided in this article:

Hosting shared reviews on SharePoint or Office 365 sites with Acrobat

My coworkers are assigned edit permissions to the SharePoint site, subsite and a dedicated document library "SharedView."

I have opened up a PDF file for Shared Review using Acrobat Pro DC and invited two coworkers to review; once with a link and once with an attachment.

I am able to add comments to the file, and view the Review Tracker, get updates, etc. and all seems to work fine. The server status is "green."

However, when my coworkers try to access the files they get a response that the server is not responding.

"Could not get new comments. Acrobat did not get a response from the server. Try again later or contact your system administrator."

With the attachment, they can open and add comments, but are unable to Publish comments to the server. When I check the status I cannot see they have accepted the review.

I have not been able to reason out what else could be interfering with their access to the SharedReview server. I did notice that they seem to only have Acrobat Pro XI and not just Adobe Reader. I don't believe that would pose a problem, as Reader alone should be adequate.

What other diagnostics are available for this process?

This topic has been closed for replies.
Correct answer donf25822457

I wanted to report that I was able to set up a reviewer with Adobe Reader DC (free version) and using Acrobat DC Pro initiated a review via SharePoint 365, and invited them. This was done via link, not attachment.

They were able to open the review file, see the comments I had already added, made their own comments and Published the comments. Mind you this is a very limited test by two users and a few comments. But even this did not work before.

I did not get a notification in my tracker, I had to open it directly and then search for open reviews. Then I was able to open the file and issue the Get comments command, and voila the other reviewer's comments were integrated together with my own. It worked!

I think the hand-shaking and signaling is supect, notifications are not working properly but we can work around that.

So, it appears that all participants in Adobe Acrobat Shared Reviews via SharePoint 365, must use a "DC" version of Acrobat or Reader; Acrobat DC Pro to initiate, Reader DC to contribute to the reviews.

This poses an issue to get all our reviewers on Abobe Reader DC (few have admin rights), but at least it shows promise of working in a limited test.

1 reply

donf25822457
donf25822457Author
Participant
August 5, 2016

This is still not working for me, and subsequent searches in the Community Forums lead me to believe this feature of Acrobat is completely broken for SharePoint 365. Since that is a drastic view I ask the question:

Has anyone gotten the Acrobat Shared Review feature to work with an Office 365/SharePoint 365 server for the shared repository?

If so, what combination of hw/sw was in use for both the author initiating the review and any client reviewers participating in the review?

    donf25822457
    donf25822457AuthorCorrect answer
    Participant
    August 20, 2016

    I wanted to report that I was able to set up a reviewer with Adobe Reader DC (free version) and using Acrobat DC Pro initiated a review via SharePoint 365, and invited them. This was done via link, not attachment.

    They were able to open the review file, see the comments I had already added, made their own comments and Published the comments. Mind you this is a very limited test by two users and a few comments. But even this did not work before.

    I did not get a notification in my tracker, I had to open it directly and then search for open reviews. Then I was able to open the file and issue the Get comments command, and voila the other reviewer's comments were integrated together with my own. It worked!

    I think the hand-shaking and signaling is supect, notifications are not working properly but we can work around that.

    So, it appears that all participants in Adobe Acrobat Shared Reviews via SharePoint 365, must use a "DC" version of Acrobat or Reader; Acrobat DC Pro to initiate, Reader DC to contribute to the reviews.

    This poses an issue to get all our reviewers on Abobe Reader DC (few have admin rights), but at least it shows promise of working in a limited test.

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