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3 replies

Adorobat
Adorobat
Participating Frequently
July 21, 2016

Hi,

Could you please tell if this is happening with a single file or with all the files?

Do you see any error message?

Try to close Acrobat and restart the Computer and then try to edit and check if you are able to edit files.

Check if there is any updates available for Acrobat, open Acrobat>Help>Check for Updates...

Let us know about the results.

Thank You!

Shivam

newscreenname101216325
newscreenname101216325Author
Participant
August 24, 2016

Hi,

It’s happening to all the files.

And there is no error message and just freeze (not responding).

Also I did all recent updates and re setup as well but still has same problem only at edit function.

Regards,

Adorobat
Adorobat
Participating Frequently
August 25, 2016

Hi ,

1-Try to repair Acrobat, launch Acrobat, click on Help menu>then click Repair Installation, restart the computer and then launch Acrobat again and check if its working fine.

2-If step 1 doesn't work, download and run Cleaner tool (for Windows) from here : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then reinstall Acrobat DC.

Let us know if it worked.

Thank You,

Shivam

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