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carol scottz1613219
Participant
October 12, 2016
Question

Acrobat Pro DC hung during installation

  • October 12, 2016
  • 1 reply
  • 268 views

2 days ago after a struggle, I got the Acrobat 2015.DMG file downloaded and started to install.  I somehow found the SERIAL number, typed it, and clicked Continue.  The Installer ran for a bit, then hung for 45 minutes.  When I asked for help, I got a message telling me the system was down and I should come back in 24 hours.

OK, so today I'm trying again.  But my new problem is I can no longer find the SERIAL number.  It's not in any of the emails I have from Adobe or from PayPal about my successful purchase,  Once again, I cannot install Acrobat Pro.  I don't know what to do!  Adobe has no right to charge PayPal if I have not been able to install the product, but I don't think they care.

I'm on a Mac mini, OSX 10.9.5.

This topic has been closed for replies.

1 reply

S
sb116
Participating Frequently
October 12, 2016

Hello

Please check the private message i sent to you.

Also after checking your Adobe account, it seems you have already cancelled your subscription online and the refund has been initiated today for the same.

You shall rceive the same in 5-7 business days.

Apologies for the bad experience. Please let me know if i can help you for installing the application if you decide to re purchase it.

Regards,
Supriya

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