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HelpGirl
HelpGirl
Participant
March 8, 2016
Question

acrobat pro dc install fails

  • March 8, 2016
  • 2 replies
  • 428 views

It goes through the installation as normal, runs, finishes, but with error: 28000, Installation of Acrobat Licensing Module has failed.  For potential workarounds to this problem, please refer to http://www.adobe.com/go/acrobat_installation_rollback.

I follow all instructions, including restart, and still cannot get it installed.

Help?

This topic has been closed for replies.

2 replies

Bani Verma
Bani Verma
Legend
March 14, 2016

Moving to Installing, Updating, & Subscribing to Acrobat‌

_arojini
_arojini
Participating Frequently
March 15, 2016

Hi HelpGirl,

Please try the following:steps:

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )

> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

Reboot and try installing in the new enabled Admin user account and check.

Please let me know if this resolves your issue.

Regards,

Sarojini

HelpGirl
HelpGirlAuthor
Participant
March 9, 2016

forgot to include, the operating system is Windows 7 Enterprise, 32 bit

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