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zio_ok
Participant
June 23, 2016
Question

Acrobat PRO DC prepaid for 1 year- unable to view the subscription under my account

  • June 23, 2016
  • 2 replies
  • 445 views

I have Creative Cloud subscription for an application Acrobat Pro DC ( one year prepaid ). I`ve bought 1 year plan from Adobe`s web, paid from my Paypal for 1 year, got confirmation from Adobe and PayPal,  but product don`t visible on member area and on all devices. In 5 weeks support team can`t solve problem, just write " We have escalated the case to our relevant team to check and help you with the subscription activation issue. Wait email". I did 4 conversations with agents on Adobe`s website. May be someone here know, what is it , and how to cancel order, and return payment?

This topic has been closed for replies.

2 replies

Adorobat
Adorobat
Participating Frequently
June 23, 2016

Hi zio_ok ,

We are sorry for the inconvenience caused to you.

Could you please provide the email id on which you have subscription via private message?

Here is a link on how to send a private message - How Do I Send Private Message

To cancel your membership , visit here - Cancel your Adobe Creative Cloud membership

Let us know if you face any issue.

Thank You!

Shivam

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2016

forum users can't help you with this.  you need to work with adobe support to resolve the problem or cancel your subscription.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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