Acrobat Pro DC: Tracker is messed up -- how to remove & reinstall Tracker?

Question

I've had periodic issues with Tracker for some time, but for the last while it's been working mostly okay.

Haven't been able to *remove* email reviews, but can initiate them.

Recently, they once again stopped being saved into Tracker. That is, I can initiate reviews, but they don't appear in Tracker, and the review requests don't save to my Sent folder in Outlook.

Looked at the list of reviews in Tracker.... there are a *lot* of them now 🙂

Tried to remove them (right click, remove from tracker, say yes I'm sure).... doesn't remove them.

I figure my best bet is to remove Tracker completely and reinstall it. But... I don't know how to do that.

Help?

Thanks.

jaggedpeak · Accepted Answer

FYI. Tracker now functions correctly with the following Acrobat DC update:DC October 2016 (2015.020.20039)

jaggedpeak · Answer

Still messed up, but got rid of the old reviews finally.

When I was opening tracker while in a document (e.g. opened a doc, sent for review, opened tracker) was unable to remove old reviews.

So... closed all files, then opened tracker. Was able to delete reviews.

Just sent a test review...

- saves to my Outlook Sent folder for the first time in weeks! (yay! Weird!)

- doesn't update in Tracker (no reviews listed) (Boo!)

So... still needing solution on making reviews appear in Tracker, or how to uninstall/reinstall Tracker.

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