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FrankofCadence
Participant
September 29, 2016
Question

acrobat pro dcf crasht tijdens pdf-creatie vanuit scanner

  • September 29, 2016
  • 2 replies
  • 350 views

Iemand enig idee wat er aan de hand is?

Dit is de foutmelding:

Probleemhandtekening:

  Gebeurtenisnaam van probleem: BEX

  Naam van de toepassing: Acrobat.exe

  Versie van toepassing: 15.17.20050.61080

  Tijdstempel van toepassing: 5774fb5a

  Naam van foutmodule: Scan.api

  Versie van foutmodule: 15.17.20050.61080

  Tijdstempel van foutmodule: 5774f9be

  Uitzonderingsmarge: 000a343f

  Uitzonderingscode: c0000409

  Uitzonderingsgegevens: 00000000

  Versie van besturingssysteem: 6.1.7601.2.1.0.256.48

  Landinstelling-id: 1043

  Aanvullende informatie 1: caba

  Aanvullende informatie 2: cabafd4ebe7ef3f9ebc71d3eb5e70240

  Aanvullende informatie 3: 2959

  Aanvullende informatie 4: 2959eaa9c1a20830a1a97605a5b41e43

This topic has been closed for replies.

2 replies

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
October 3, 2016

If you still face any issue after doing above steps, please share following information:

- Steps you are using for scanning

- Scanner details

- OS details. 

- Crash logs. You can use https://cloud.acrobat.com/send  to share this.

Thanks.

Adorobat
Adorobat
Participating Frequently
September 29, 2016

Hi fak1234567890

You might try resetting preferences for Acrobat, please visit this link on how to reset preferences in Acrobat: How to reset Preference settings in Acrobat. After resetting the preferences, launch Acrobat and try to create pdf from scanner and see if its still crashes.

If that doesn't work, try to perform the steps given in this link: Troubleshooting tips for scanner issues when using Acrobat

Let me know if it worked.

Thank You,

Shivam

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