donaldm36388702

Participant

Question

Acrobat Pro update freezes

Forum|Forum|10 years ago
April 13, 2016
2 replies
333 views

Update to Acrobat 11.0.15 does not complete installation.

This topic has been closed for replies.

Participating Frequently

Hi ,

Please check with these KB article:- Adobe - Acrobat : For Macintosh

If any issue while installing the updates then refer to this Article :- Fix Windows errors that occur during Acrobat Reader update

If any issue persist then please check with different user account with Admin Rights .

Regards,

Yatharth

Participating Frequently

Hi donaldm36388702,

Please provide the message which you are getting while installing the updates (if any)

Please turn off the Firewall & security services & then check installing the update.

Also refer to this KB article :- Fix Windows errors that occur during Acrobat Reader update

If issue still persist please check with the Different user account with Admin Rights to replicate the issue .

Let me know if it works.

Regards,

Yatharth

donaldm36388702Author

Participant

Thanks for your response. I did not and should have mentioned that I work on a Mac. There is no error message. The update install process simply stalls and does not finish. Visually, the blue line progressing across the bottom of the Update Install box reaches the end and the pinwheel indicating activity spins indefinitely.