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jesse69
Participant
October 19, 2016
Answered

Acrobat Pro XI

  • October 19, 2016
  • 1 reply
  • 508 views

when I try to create a portfolio for the first time it wants me to download and install flash, but when I try to install it it said that I already have the latest version and it just shows a black screen.

does any body have a solution for this issue? acrobat Pro XI

running window 8.1

This topic has been closed for replies.
Correct answer AadeshSingh

Hi jesse69​,

Open Acrobat, navigate to Help menu & repair the installation.  Also, check for the updates under the Help menu, if any please install.

If that doesn't help then uninstall Flash player Uninstall Flash Player for Windows  and reinstall it Adobe Reader and Acrobat Flash Player Download for Windows

Restart the system and now try to create portfolio.

Regards,
Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
October 19, 2016

Hi jesse69​,

Open Acrobat, navigate to Help menu & repair the installation.  Also, check for the updates under the Help menu, if any please install.

If that doesn't help then uninstall Flash player Uninstall Flash Player for Windows  and reinstall it Adobe Reader and Acrobat Flash Player Download for Windows

Restart the system and now try to create portfolio.

Regards,
Aadesh