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timlashlee
Participant
September 25, 2016
Answered

Acrobat Pro9 on Mac suddenly won't print pdf unless I put it on Print Image. Downloaded updated drivers for Canon printer and restarted - same problem. Problem appeared after Adobe update, but not sure which one - within last 45 days.

  • September 25, 2016
  • 5 replies
  • 1136 views

Acrobat pro 9 suddenly won't print pdf except for print image.  Started within last 45 days after Adobe update.  Have installed updated drivers for Canon and restarted, but no change.

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Correct answer try67

Thank you for your reply. However, your statement seems to be inconsistent with Adobe's FAQ regarding OS X:

Is Adobe aware of any issues, bugs, or odd user experiences when using CC or Acrobat products with Mac OS X Yosemite?

Apple has improved security by introducing their new "V2 code signing" (it is a way to guarantee that the application came from the developer and has not been altered, infected with a virus, or damaged in any way). While Adobe is signing future updates with V2, some applications that are signed with the older V1 code signing may issue a warning: " can’t be opened because the identity of the developer cannot be confirmed." Learn more.

When using Mac OS X 10.10 with Safari 8, PDFs do not open using the Adobe Acrobat or Reader PDF browser plug-in. When opening a PDF in a browser, Safari's PDF Preview is the default PDF viewer. Explicitly set the Adobe plug-in as the default PDF viewer. Learn more.

In our testing, we have found no other significant issues with running Creative Cloud products with Mac OS X Yosemite.

When using Lightroom with Mac OS X 10.10, the Map module loads slowly or partially on some low-bandwidth Internet connections, or the following error appears: "Sorry, we have no imagery here." Learn more.

I see nothing in the above regarding "Acrobat Products" no longer operating with OS X except for the message that an application can't be opened due to lack of confirmation of identify of the developer. I do not have this problem.

C. Timothy Lashlee

P.O. Box 4338

Garden Grove, CA 92842

562 938 7393 (phone)

CTLashlee@aol.com

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The information contained in this message is deemed to be privileged and confidential information intended only for the individual or entity to whom it is addressed. If the reader of this message is not the intended recipient, or the Employee or agent responsible to deliver it to the intended recipient, you are notified that any use of this communication whatsoever is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail, delete this message and destroy any print-outs thereof.


If you look at the System Requirements for Acrobat 9 for Mac you'll see that it's only compatible with Mac OS X v. 10.4.11 or 10.5.

5 replies

try67
Community Expert
Community Expert
September 26, 2016

That's quite an old version of Acrobat. What's your exact OS version?

timlashlee
Participant
September 26, 2016

MAC OS VERSION 10.10.5

C. Timothy Lashlee

P.O. Box 4338

Garden Grove, CA 92842

562 938 7393 (phone)

CTLashlee@aol.com

PRIVACY STATEMENT

The information contained in this message is deemed to be privileged and confidential information intended only for the individual or entity to whom it is addressed. If the reader of this message is not the intended recipient, or the Employee or agent responsible to deliver it to the intended recipient, you are notified that any use of this communication whatsoever is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail, delete this message and destroy any print-outs thereof.

try67
Community Expert
Community Expert
September 26, 2016

Acrobat 9 is not compatible with that OS version. You need to upgrade to the latest version.