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Participant
September 5, 2016
Answered

Acrobat Reader signature plugin yellow question mark

  • September 5, 2016
  • 3 replies
  • 4807 views

I am developing a digital signature plugin (primarily for Reader but should work in Acrobat as well). I have a basic proof of concept working, with signing and verification and custom signature appearance but I am getting a large yellow question mark displayed behind my appearance.

I have seen other posts on this forum which suggested the certificate needs to be trusted but I have done that and I still get the question mark.

What could I be doing wrong? What do I need to do to make the question mark go away?

(I am developing/testing with Acrobat Reader DC and a self-signed certificate on Windows 10.)

This topic has been closed for replies.
Correct answer kevpWacom

Answering my own question (with a little help from this forum and the good people at Adobe):

From the forum: "The multiple-layer model for digital signature appearances in PDF was deprecated and is no longer part of the ISO standard for PDF (ISO 32000-1)."

The default, kindly added by Acrobat/Reader, for the n1 layer, if I don't set anything, is that big ol' yellow question mark. The solution is simply to make layer n1 optional and the question mark goes away.

3 replies

kevpWacomAuthorCorrect answer
Participant
September 13, 2016

Answering my own question (with a little help from this forum and the good people at Adobe):

From the forum: "The multiple-layer model for digital signature appearances in PDF was deprecated and is no longer part of the ISO standard for PDF (ISO 32000-1)."

The default, kindly added by Acrobat/Reader, for the n1 layer, if I don't set anything, is that big ol' yellow question mark. The solution is simply to make layer n1 optional and the question mark goes away.

September 7, 2016

Hi,I'm sorry to bother you.but this problem has trobled me a long time , that i load my plugin in adobe reader dc,then it will prompt ,tell me how to slove the problem please ,thank you

lrosenth
Adobe Employee
Adobe Employee
September 5, 2016

If you open the Signature panel, you should be able to see what the reason(s) for the question mark are…

kevpWacomAuthor
Participant
September 6, 2016

There's nothing obvious to me here - am I missing something?