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February 27, 2017
Question

Acrobat SDK failure to instantiate CAcroApp

  • February 27, 2017
  • 0 replies
  • 663 views

I have a C# application that makes use of Interop.Acrobat.dll.

static CAcroApp mApp;

I instantiate the application as follows:

try
{
     mApp = new AcroApp();
}
catch (Exception ex)
{
MessageBox.Show("Failed to create Acrobat Application:\n"+ex.Message);
return;
}

I am getting the following results:

  • Windows 7 Service Pack 1 --- success
  • Windows 10 Enterprise v. 1607, OS Build 14393.576 --- success
  • Windows 10 Pro v. 1607, OS Build 14393.693 --- fail

The exception message is as follows:

Creating an instance of the COM component with CLSID {85DE1C45-2C66-101B-B02E-04021C009402} from the IClassFactory failed due to the following error: 80004005 Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL)).

Note that Acrobat Standard DC runs without a problem on all of the machines as a stand-alone application (i.e. non-interop).

Anyone else experience a similar issue and/or know of potential resolutions?

Thanks for the help.   

-Mark

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