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8 replies

Meenakshi_Negi
Legend
October 19, 2016

Hi fredb48787236,

I see that you have Acrobat X Standard.

Try to use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart your system.

Then try to install file from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Make sure that you use the correct serial number.

Please also check your inbox, I have replied you in the private message.

Regards,

Meenakshi

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Participant
October 20, 2016

Hi Meenakshi,

The cleaner tool you pointed me to is for Windows version 2 or 4. Hi have

Windows 10. Which one do I use?

On Wed, Oct 19, 2016 at 1:45 PM, meenakshin83966505 <

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Meenakshi_Negi
Legend
October 20, 2016

Hi fredb48787236

Please use the Adobe Reader and Acrobat cleaner tool for windows version 2.

Version 1 is for Acrobat 9.

Regards,

Meenakshi

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Bani Verma
Legend
October 18, 2016