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Write_U_R
Participant
February 9, 2016
Question

acrobat x - Bookmark panel missing entries when pdf is viewed in IE

  • February 9, 2016
  • 1 reply
  • 494 views

Hello, I am using Acrobat X and am noticing an issue when using Internet Explorer to view a PDF with a bookmark panel. This issue is new to me.

The PDF document in question resides on an in-house server. The bookmarks panel in this PDF looks fine if I navigate directly to the server where the PDF resides and open the PDF. All of the bookmarks are properly displayed in the pane.

However, we have an in-house web-based application that opens this PDF when you click the application's Help button. When I open this application (using IE as my browser) and click Help, the PDF opens, but all I see in the bookmarks panel is the first bookmark. The rest of the bookmarks after that are not displayed. I've never seen this happen before.

Now, if I right-click the PDF while I am viewing it in IE, and I save it to my desktop and open it, all of the bookmarks appear in the bookmark panel as expected. So it's only the IE browser view that is missing all but one of the bookmarks in the panel.

Any ideas what is happening here? This has not happened in the past that I am aware of. Is this a browser issue?

Of course, this is not an issue in Chrome, since the bookmark panel does not display there. But since we have a lot of IE users, I really need a solution to this problem.

Thanks in advance for any guidance or suggestions!

This topic has been closed for replies.

1 reply

A
Anonymous
February 9, 2016

Hi ,

Please tell what application are you experiencing this issue with.

If it is some third party application,I am sorry however we do not support that.

You could reset the IE settings to default and see if that works for you.

Regards

Sukrit Dhingra

T
Tina OConnell
Participant
October 5, 2020

I am seeing this issue in Chrome, Internet Explorer, Safari, and Firefox browsers, basically all the major browsers where you click any link to any PDF to view in a browser it is loosing the bookmarks pane.  Even when you click the bookmarks icon they do not appear at all or only a few of the many book marks.  But if you download the document you can see all documents in the Acrobat desktop versions.  But ALL browser viewer's are showing this ERROR.  this is something that needs to be supported by Acrobat if your going to use browser readers for these docs you need to support them. 

try67
Community Expert
try67Community Expert
Community Expert
October 5, 2020

No, it's not. It's something that needs to be supported by the PDF plugins in those browsers. Adobe software handles it correctly.

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