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jjjcb72010830
Participant
July 6, 2016
Answered

Acrobat X on Dell XPS 8700 - Need to Activate again by mistake

  • July 6, 2016
  • 1 reply
  • 524 views

Hi.  I have been trying to upgrade one of our desktops, which is Dell XPS 8700 that was purchased in Sep. 2013.  We have also purchased Microsoft Office 2013 Pro + Adobe Acrobat X Standard, as OEM software, installed by Dell.  Today, I have been trying to upgrade it with an SSD drive, and I have accidentally downloaded Acrobat XI from Dell Digital Library, which automatically replaced the Version X.  Realizing my mistake, I had 'System Restore' back to prior date, and now Adobe X Std is screwed up.  I had managed get the installation file (Data1.cab) from an installation CD from another computer.  So I had successfully 'repaired' Acrobat X Standard.  However, it is now asking me to 'Activate' it.  Unfortunately, I do not have the Serial No. as the software was pre-installed by Dell, and somehow I had not seen it either (It's possible that one of my co-workers has mis-placed it).  Is it possible in anyway, that I can get the proper installation Serial No.?  I can provide an old email receipt from Dell, matching the the serial no., etc.  And the Ethernet card is still the same.

Thanks for your support.  jjjcb

This topic has been closed for replies.
Correct answer YatharthS

Hi jjjcb72010830 ,

Would like to inform that it wouldn't be possible to provide any serial number for this product, for this you need to contact to Dell so that they they can help you in this case.

Regards,

Yatharth

1 reply

YatharthSCorrect answer
Participating Frequently
July 6, 2016

Hi jjjcb72010830 ,

Would like to inform that it wouldn't be possible to provide any serial number for this product, for this you need to contact to Dell so that they they can help you in this case.

Regards,

Yatharth