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T
TTJones
Participant
January 15, 2016
Question

Acrobat X Pro can't find Fujitsu ScanSnap iX500 scanner.

  • January 15, 2016
  • 6 replies
  • 12686 views

I just installed a Fujitsu ScanSnap iX500 onto my computer with Windows 10 and now our current version of Adobe Acrobat X Pro cannot recognize the new scanner. It can still find the old scanner which is on the Brother multi-function printer which I need it to print to that but I need it to do a custom scan using the new Fujitsu scansnap ix500 scanner. The scanner is working with everything else and I can scan into PDF's but when I open an existing PDF to insert more pages by doing a custom scan it doesn't show my new scanner.

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6 replies

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Test Screen Name
Legend
February 17, 2019

Yes, it doesn't recognise the scanner because Fujitsu deliberately made it that way (it doesn't work with any app except their own scanning stuff). They say that their scanning software (which is pretty good, I have to say) is better than anything that scanning with another app can do.

Fujitsu's words: Why doesn’t ScanSnap have TWAIN drivers? - ScanSnap Community

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
February 17, 2019

Let me add to what Test Screen Name said. Several years ago I was confronted with thousands of pages to scan I my photograph scanner was all I had. A friend lent me his FujiScan which worked WONDERFULLY.

However, I also discovered that their OCR capability was not that great AND the storage space that the pages were saddled with was obscenely large.

So, what I did was to scan with the FujiScan into a folder and at a convenient time I'd point Acrobat to that folder to OCR the contents of the folder. This is not a fast process but you do end up with significantly better OCR results and significantly smaller files. So, the best of both worlds. The one negative from Acrobat here is that (1) it's not a fast process and (2) Acrobat tends to hog the computer after each page has been processed. So if you are looking at the web or your email or trying to write a letter, after every page is processed, Acrobat will popup as the frontmost application and say (to the affect) "OK, that page is done!"

Let us know how this works out for you.

F
fadhilpmia57914981
Participant
February 17, 2019

Is there a reason why my Adobe acrobat X (which came with the Fujitsu S1500 scanner) did not recognize the scanner? When I select "Create" on a PDF document and then select "PDF from the Scanner" it does not recognize that the scanner is connected. I got an error message saying that no scanner was connected or recognized. I even entered the Fujitsu software settings and activated Adobe Acrobat in the Standard settings, but that also didn't work. I did not find that a very big limitation because I can always make a pdf from any document that I scan and then open it with Acrobat. However, if I have used acrobatics and edited pdf, I cannot scan another pdf to attach directly from the scanner.

Best Regard

[Spam link removed. -Mod.]

J
juliusp27793900
Participant
August 25, 2018

Perhaps this is not the most elegant way to describe this device, but it is sort of a beginner’s scanner. Unlike more expensive devices, you cannot control the iX500 directly from Acrobat or other applications because it lacks a TWAIN or ISIS driver.

The lack of TWAIN doesn’t mean that this isn’t a useful device. The ScanSnap iX500 is a great scanner, but you do need to understand how to use it to best advantage.

The ScanSnap iX500 has since been replaced by the iX500. The Fujitsu ScanSnap iX500 Deluxe Bundle includes Acrobat 9 Standard and updated versions of the applications mentioned in this article.

Read on to learn how to set-up and use the scanner. I’ve even included a downloadable PDF version of this article.

Setting up the Scanner

For the most part, follow the instructions in the Quick Start Guide which comes with the scanner.

I installed the following products which were included with the software bundle:

Acrobat

ScanSnap Manager/Organizer

Abby ScanSnap Edition OCR

You can set-up the iX500 in about 30 minutes. Twenty-eight of those minutes will be spent installing the software. The installers do seem oddly dependent on having Internet Explorer as your default browser. the ABBY software installer opened up a Firefox window. When I clicked on the setup.exe it downloaded it to my desktop! I was able to open the CD and drill down to the setup.exe file to install it.

The ScanSnap driver installer had a link on it to the documentation which also did not work. I was able to explore the CD and get ScanSnap iX500 Driver

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
August 25, 2018

I believe that Juliusp has the best advise for you but for what it's worth, a friend loaned me one of the Fuji ScanSnap scanners when I had mountains of stuff to scan for about a month — I found them great.

However, because I'm on a Mac I didn't bother to even try to go through Acrobat to scan, I just used the software that came with it.

What I found was that when left alone the ScanSnap could zip through pages like no-ones business. It was fantastic. But the quality of the OCR was not only not as good as Acrobat, the resultant pages were about 4-6 times as large (storage wise).

So, what I'd do is to scan away all day and then when I finished I'd load up Acrobat and tell it to OCR the folder of pages and let it rip. One of the VERY ANNOYING things about Acrobat is that when it's processing OCR, it will interrupt whatever you are doing and Acrobat will pop in front of whatever you are doing. Soooo, this is a process that is better to be done when you go out to lunch, take phone calls, whatever. But the result will be small sized documents with good OCR and the speed of the SnapScan. A good deal all around.

A
Anderlk
Participant
November 7, 2018

You can define in Scan Mangers Menu to open Acrobat after Scan. When scan was set to PDF, the Scan Manager open Acrobat X and you can do whatever you would.

T
Test Screen Name
Legend
January 17, 2016

Here Fujitsu explain why they didn't make a TWAIN driver, which is what Acrobat would need. It's entirely deliberate. Why Doesn't ScanSnap come with TWAIN drivers? - Fujitsu ScanSnap

    K
    Kai316561692xrl
    Participant
    August 14, 2023

    Now there is a solution to use the ScanSnap scanners in Acrobat with a third party TWAIN driver called SnapTwain. It is a commercial product but has a free demo version.

    T
    Test Screen Name
    Legend
    January 17, 2016

    The ScanScap scanners do very smart things, and at least some of them don't come with any drivers for other people's software - not even bundled copies of Acrobat. You need to scan with the supplied software, to make a PDF. You can then open the PDF in Acrobat Pro. You can insert pages from a PDF instead of from the scanner.

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    January 16, 2016

    Hi tiffanyproag,

    Acrobat X is not compatible with Windows 10. Features may or may not work.

    Lets still give it a try, make sure Acrobat X is updated to the latest version Update, patch | Adobe Acrobat, Reader 10.x | Windows, Mac OS.

    Open Acrobat X, navigate to Help menu & repair the installation.

    Uninstall & reinstall the printer drivers, check if it fixes the issue.

    Regards,
    Aadesh

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