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fernandom49615346
fernandom49615346
Participating Frequently
July 14, 2016
Question

Acrobat X stopped working

  • July 14, 2016
  • 1 reply
  • 1438 views

I was using Acrobat X Pro until a week ago; now I cannot open PDF files and much less print into a PDF.
Uninstalled all Adobe software and reinstalled only Acrobat X Pro and now I can open some PDF files but other not.

Bottom line is I cannot print into a PDF at all.

Please help me resolve this problem.

Thank you,

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
July 15, 2016

Hi fernandom49615346 ,

Could you please tell what Operating System do you have - Windows/Mac?

Do you see any error message when trying to print?

From what application you are trying to print to pdf -Web Browser/MS Word?

Check if there is any updates available, Open Acrobat X>Help>Check for Updates...

Let us know about the results.

Thank You!

Shivam

fernandom49615346
fernandom49615346Author
Participating Frequently
July 15, 2016

Hi Shivam,

Thank you for the reply; I am still using Windows 7 and do not see any messages.

I open a Word document and try to print to a PDF file; the printer opens the printing window "Creating Adobe PDF (see below) and it gets stuck in those 4 progress bars. I will not progress anymore...

I also checked for updates already.

Adorobat
Adorobat
Participating Frequently
July 15, 2016

Hi ,

Could you please tell if you are able to print to PDF from Web Browser?

Could you please check if you have Adobe PDF as a printer in Devices and Printers.Press Start menu>Devices and Printers.

Try to perform the following steps :

1- If Adobe PDF is there ,try to set other printer as a default printer and then set Adobe PDF as default.

2- If step 1 doesn't fix the issue,try to change Adobe PDF printing preferences,Open any pdf in Acrobat>Print>select Adobe PDF from drop down>Properties. Under Adobe PDF Settings>Adobe PDF Output Folder>choose or browser to a specific folder,do not choose Prompt for Adobe PDF filename>OK

Below is the screenshot :

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