Skip to main content
Participant
September 15, 2016
Question

acrobat x will not open

  • September 15, 2016
  • 1 reply
  • 234 views

Acrobat x will not open on workstation. I receive an error in the event log. I have uninstalled and reinstalled the software. How can I resolve this issue?

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0xbd8

Faulting application start time: 0x01d20f5f1e8631c0

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

Faulting module path: unknown

Report Id: 5dce32cf-7b52-11e6-ab21-8c89a5ed9800

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
September 15, 2016

if it's never worked:

uninstall using the uninstaller

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall using your installation files and serial number.

if it worked previously and recently starting failing, reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0