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kylerogo
kylerogo
Participant
July 12, 2016
Question

Acrobat XI - After Windows 10 upgrade, Acrobat keeps giving Error 16.

  • July 12, 2016
  • 1 reply
  • 957 views

I keep receiving Error 16 messages when opening Acrobat XI Standard.

I've uninstalled and reinstalled, deactivated antivirus and firewall, changed permissions on SLStore and Adobe PCD folders. Nothing I try is working. Please help.

This topic has been closed for replies.

1 reply

Y
YatharthS
Participating Frequently
July 12, 2016

Hi kylerogo ,

Please try running the cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" on your machine to remove all traces of Acrobat .

Then,install the application in different user account with Admin Rights to replicate the issue, may refer to this article :- Adobe troubleshooting: Creating an admin account in Windows

Let me know how it goes.

Regards,

Yatharth

kylerogo
kylerogoAuthor
Participant
July 13, 2016

Hello Yatharth,

I just tried this fix with no luck. Any other ideas?

Y
YatharthS
Participating Frequently
July 13, 2016

Hi ,

Please Go to Sl Cache under C:\ Progrqam files (x86) \ common files \Adobe \Sl Cache, Rename this folder to 'SlCache_Old'

Then launch Acrobat as 'Run as Administrator' (Acrobat Pro> Right Click > select 'run as administrator')

Regards,

Yatharth

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