Acrobat XI freezes when printing to Adobe PDF

Hi saadatr43825473

Try to follow the below mention steps and see if that fixes the issue:

1- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click on Check for updates. If there is an update available, download and install it and then launch Acrobat and see if its working fine.

2- Try to run Acrobat with Admin rights, locate Acrobat shortcut on desktop>right click>and select Run as Administrator and try to perform the same task.

3- If that doesn't work, try to disable protected mode , launch Acrobat>click on Edit menu>select Preferences>click Security (Enhanced)>select Off under Protected View>OK.

I would like to mention here that disabling Protected Mode is for troubleshooting purpose only, and not recommended, please turn the feature back on after finishing the troubleshooting.

4- If step 3 doesn't work, try to restore Acrobat preferences:

  Close Acrobat XI.

   (ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\11.0.

   (iii) Move the entire 11.0 folder to some other location like temp folder .

     To view temp folder, press and hold Windows key and press R on your keyboard, type temp in the run dialogue box then press enter.

      If App data folder is not visible under your user name, launch Windows Explorer, select View in the top left corner>select Options in the top right corner>click on View tab>check the radio button which says Show hidden files, folders, and drives>click Apply and OK.

   (iv) Restart Acrobat again and see if its still freezes when printing to pdf.

Could you please let me know the version of Acrobat XI Pro installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI Pro

Would it be possible for you to share the screenshot here?

Visit this link which explains the process: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thank You,

Shivam