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R
roymatalon
Participant
March 28, 2016
Question

Acrobat XI pro

  • March 28, 2016
  • 1 reply
  • 373 views

i purchased this product a couple of years ago. i used to be able to convert my PDF file to word doc. etc.. and to create secure PDF, not any longer, Adobe customer support turn me into this forum, can someone help please>?

thx

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1 reply

G
George_Johnson
Inspiring
March 28, 2016

It would be helpful if you describe the exact steps you take to convert from a Word document to a secure PDF, and include what operating system and the specific version of Acrobat you're using. If you get any error messages/popups/etc, include the exact text.

R
roymatalonAuthor
Participant
March 28, 2016

sorry for not being more specific. OS windows 7, Adobe Acrobat XI Pro Student and Teacher Edition PDF version  1.6. i neglected to mention it's on scan documents. thx

G
gkaiseril
Inspiring
March 28, 2016

Do you have MS Office installed?

If so what version?

I would check and make sure Acrobat is fully updated?

If you had a subscription service with a monthly fee to use Acrobat make sure you are paid up to date.

Make sure your PDFs are not secured against copying.

I have never needed to convert a PDF to Word to create a secure PDF. You should be able to do this for an open PDF by opening the "Properties" for the PDF by using the menu options "File => Properties" or by using the <Ctrl> + "D" key combination and selecting the "Security" tab. There is no need to convert to Word and then create a new PDF.

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