Three users were provided licenses for Acrobat XI Pro and installed on their computers yesterday. Today, they reported getting a pop up thanking them for using the trial version and to buy a license for DC.
Now I could understand that if they had selected "trial or subscription" when installing at first, but these are licensed versions with serial numbers.
Is there an error being overlooked, or a way to prevent that pop up?
Right, I was more saying that the tie in with the CC trial on the account would make sense.
I'll have to do some digging on their computers.
to completely rid cc from a computer:
uninstall everything cc including as the last uninstall: the cc desktop app, Uninstall the Adobe Creative Cloud desktop application
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
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