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mariec17384247
Participant
Jun 29, 2016 6:06 PM UTC
Answered

Acrobat XI Pro closes after a few seconds

My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

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YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:29 AM UTC

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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10 replies

YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:29 AM UTC

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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johnr36626154
johnr36626154
Participant
Feb 8, 2020 2:43 PM UTC

Regarding the help page referenced just above. The article says to rename the files, but doesn't say what to use for the new name (what to rename it TO). I tried just clicking rename and pressing [Return] but that did not help. Please advise, J.Rock

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    Anonymous
    Mar 5, 2020 4:57 PM UTC

    Yes, they are totally inconsequent...

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    mariec17384247Author
    Participant
    Jun 29, 2016 6:53 PM UTC

    Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

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      YatharthS
      Participating Frequently
      Jun 29, 2016 6:44 PM UTC

      Hi mariec17384247

      Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

      Regards,

      Yatharth

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      gaionssi
      Participant
      Apr 21, 2022 3:10 PM UTC
      1. "Download Adobe Customization Wizard from this location."

      Unfortunately, the location (https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=6014&fileID=6042) 

      can't be reached.

      Is there another location from which I can download the Adobe Customization Wizard?

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