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mariec17384247
Participant
June 29, 2016
Answered

Acrobat XI Pro closes after a few seconds

  • June 29, 2016
  • 3 replies
  • 65979 views

My computer died and I got a new one.  I installed Acrobat XI Pro and used my serial number.  I never saw an activation screen.  When I open a pdf it only stays open for a few seconds then closes.  I tried the chat and they said they couldn't help me that I should go post on the forum.  I see many people have posted this same question but no answers help.  This is terrible support from Adobe.

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Correct answer Yatin

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

3 replies

Y
YatinCorrect answer
Participating Frequently
June 30, 2016

Hi Marie,

Thank you for the confirmation. If someone is still facing the issue they can follow the steps in this KB article: https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

johnr36626154
johnr36626154
Participant
February 8, 2020

Regarding the help page referenced just above. The article says to rename the files, but doesn't say what to use for the new name (what to rename it TO). I tried just clicking rename and pressing [Return] but that did not help. Please advise, J.Rock

    A
    Anonymous
    March 5, 2020

    Yes, they are totally inconsequent...

    M
    mariec17384247Author
    Participant
    June 29, 2016

    Please disregard this question I finally got chat support to help me.  They removed the SL folders so I would have to re-activate and everything seems to work

      Y
      Community Manager
      YatharthSCommunity Manager
      Community Manager
      June 29, 2016

      Hi mariec17384247

      Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

      Regards,

      Yatharth

      G
      gaionssi
      Participant
      April 21, 2022
      1. "Download Adobe Customization Wizard from this location."

      Unfortunately, the location (https://www.adobe.com/support/downloads/thankyou.jsp?ftpID=6014&fileID=6042) 

      can't be reached.

      Is there another location from which I can download the Adobe Customization Wizard?

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