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andye88570511
Participating Frequently
March 29, 2017
Question

Action Wizard custom action fails

  • March 29, 2017
  • 1 reply
  • 2563 views

I have an Action Wizard custom action (used previously in Acrobat Pro XI), which uses some JavaScript to add previous/next page, print and home buttons on every page of a document. This worked well before upgrading to DC, but now fails to complete if the document size goes beyond a handful of pages. I really do need a quick solution to this issue, any idea why this is not working in DC? I have tried to run this same custom action on Mac and PC versions of Acrobat Pro DC with the same result.

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1 reply

try67
Community Expert
Community Expert
March 29, 2017

That's very strange... What exactly goes wrong, though? Is there an error message of some kind? If so, what does it say?

andye88570511
Participating Frequently
March 29, 2017

No messages of any kind, just sits forever (Not Responding). Task manager/Activity monitor Acrobat.exe reports 24% CPU usage... so I guess it may may respond after waiting several hours (I have waited an hour or two), but the same Action takes a minute or two in Acrobat Pro XI.

try67
Community Expert
Community Expert
March 29, 2017

What's your exact version of Acrobat, and OS version?