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3 replies

KSingh2Author
Participant
April 29, 2016

Also, is there any particular download I should be using?

Meenakshi_Negi
Legend
April 30, 2016

Hi Kevin Singh,

Please let us know the OS you are using.

Are you getting any error message when you are trying to enter the key? If yes, please share the exact error message.

Would also like to inform you that Acrobat 9 is an old and unsupported version. The current version is Acrobat DC.

Regards,

Meenakshi

KSingh2Author
Participant
April 29, 2016

Yes. I don't have the original DVD, all I have is the key. I've confirmed that this is a valid Pro 9 license but it's not working. Any ideas?

April 29, 2016

Hi ,

Are you trying to say it doesn't accept the serial number?

If yes,you could refer the following link to find the serial number of your product.

Find your Adobe product serial number quickly

Regards

Sukrit Dhingra