Adobe Acrobat 9 Pro - not working on El Capitan OSX platform...

Forum|Forum|10 years ago
January 26, 2016
4 replies
6730 views

Hello there,

I have just purchased a new mac running on OS X El Capitan and noticed that some of my Adobe products have issues or do not transfer properly to this OS platform. I am using "Adobe CS5 Premium" and "Adobe Acrobat 9 Pro" and have come across the 2 following issues thus far:

1. Adobe Illustrator CS5 crashes every time I use the eyedropper tool. Any suggestions on how to fix this issue? Not sure yet what other issues I will encounter as I have yet to test all the software included in the CS5 Premium package.

2. Also, when I bought the "Adobe CS5 Premium" package for use with Design/Web, it included "Adobe Acrobat 9 Pro", for which I also have the product serial number (shown as registered in my Adobe account). I downloaded it from the following Adobe downloads site: https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html and it will not open at all (I realize it is an older version). Any suggestions regarding fixing this or providing me with a link to an upgrade that would work in tandem with the CS5 on El Capitan OS X platform?

Thanks in advance to anyone that cares enough to provide helpful solutions to the above.

E

This topic has been closed for replies.

Correct answer AadeshSingh

Hi e999999999,

Acrobat 9 is not compatible with Mac OS El Capitan Adobe Acrobat system requirements.

Make sure you are using Acrobat in a compatible environment to make it functional.

Regards,
Aadesh

Jimmy Luck

Participant

Adobe Acrobat 9 Pro works with El Capitan--in fact, I'm running v9.5.5 on 10.11.6 El Capitan.

Hardware: Late 2011 17" MacBook Pro, 2.5GHz Intel Core i7, 16GB ram, 1TB HD (more than half empty).

2 days ago I erased the HD and did a clean install straight to 10.11.6 El Capitan (10.10.5 Yosemite was previous). I migrated everything except Applications from a bootable clone. I installed CS5 Design Standard and updated each component:

Photoshop 12.0.4

Illustrator 15.0.2

InDesign 7.0.4

Bridge 4.0.5

Extension Manager CS5 5.0.3

Camera Raw CS5 6.7

Media Encoder CS5 5.0.1

I temporarily disabled Security & Privacy settings in System Preference (open from "Anywhere").

After installing CS5 I ran the various updates which were downloaded 2 years ago from Adobe's servers (the version numbers you see above.) The updates ran without a hitch.

After launching Photoshop I attempted to run further updates via the Help menu, but if I remember correctly only 1 or two of the many listed updates passed, the rest failed.

After installing Adobe Acrobat 9 Pro (at some point there's an option to install Adobe PDFViewer Safari Plugin, DECLINE!), I updated via Help > Check for Updates. It worked! Running v9.5.5.

So far Photoshop, InDesign, Acrobat and Bridge launch and Quit without incident. I created test files, saved them, close them, reopened them, so far so good. Illustrator however did crash when I Quit the program. But it opened a large layered AI file, it saved as, closed it and reopened it. Admittedly I hardly did anything in only 5 min of testing, but It seems to work--except for Quitting, which crashes.

Also, Suitcase Fusion 5 (v16.2.6) seems to work with 10.11.6 El Capitan. The error message "An incompatible version of the plug-in framework" might be benign. Only 5 min of use, but so far Fusion 5 and CS5 launches on 10.11.6 El Capitan.

B

blueklister

Participant

It's an install issue. Here's how I finally solved it after months of frustration.

Download the CS .dmg file so you can install from your drive instead of the CD. You'll have to search for it, but it's out there.
Uninstall all of your CS applications. It's a pain but Adobe designed it this way.
Here's the important part. Unmount any other hard drives you have running. Apparently the install program looks at all your drives, not just the install drive. It kept telling me Acrobat Pro was already installed (on another drive with an older system.)
Now Acrobat should be checked as a custom option. Hope this helps.

By the way, I didn't discover this, read it on some obscure blog post. Others have felt our pain.

H

henry94703

Participant

I had the same problem. I was able to get around the crashing issue by _not_ checking the option to print to PDF from applications, and use the Safari plugin. These came up in a dialogue box during the installation process after entering my system password to proceed. I have CS5 working, including Acrobat 9 Pro.