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kiranv5427947
Participant
May 25, 2016
Question

Adobe Acrobat 9 Standard Crashing on Windows 7

  • May 25, 2016
  • 1 reply
  • 556 views

Acrobat 9 Standard keeps crashing on my Windows 7 PC. I've followed Adobe instructions to uninstall and reinstall with serial number, but although the serial number is clearly shown on my Adobe account, it's not recognising the serial number. Can anyone help?

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 25, 2016

Hi kiranv5427947

Do you get any error message when you enter the serial number? If yes, please share the exact message you get.

Also try once to remove Acrobat 9 using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then try to re-install the application

Would also like to inform you that Acrobat 9 is old and unsupported version.

Regards,

Meenakshi

K
kiranv5427947Author
Participant
May 25, 2016

The message says 'Invalid Serial Number. This is not a valid serial number. Please go back and re-enter your serial number'. I am copying and pasting the serial number directly from the registered products section of my Adobe account.

Y
YatharthS
Participating Frequently
May 27, 2016

Hi ,

Please refer to this article :- Error: "The serial number is not valid for this product" | Adobe Creative Suite

Let me know how it goes.

Regards,

Yatharth

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