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herrp85705996
herrp85705996
Participant
May 23, 2016
Question

Adobe Acrobat DC freezes when printing to Adobe PDF Printer

  • May 23, 2016
  • 1 reply
  • 1041 views

After new Customer-Installation of Adobe Acrobat DC , Adobe freezes on 2 Machines when printing to Adobe PDF Printer.

Adobe freezes with the dialog "Creating Adobe PDF" and "Request is being processed".

A reboot is necessary.

How can we solve this problem ?

This topic has been closed for replies.

1 reply

Y
YatharthS
Participating Frequently
May 26, 2016

Hi herrp85705996

Please provide the exact dot version of the software installed on your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software:- How to reset Preference settings in Acrobat.​

Then open Acrobat, navigate to Help menu & repair the installation.

Is this happening with all documents or with certain one.

Please check after disabling the Protected view in Acrobat :- Acrobat > Edit > Preferences > Security (Enhanced) .

Also check with the different user account to replicate the issue .

Regards,

Yatharth

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