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January 19, 2016
Answered

Adobe Acrobat DC "Unable to load Metafile"

  • January 19, 2016
  • 2 replies
  • 2120 views

Hello Adobe Staff,

What ports/exceptions/address need to be open to have the Adobe Acrobat DC Installer download the full version of Adobe Acrobat Standard DC?

I am currently able to run this install off my company's network, but not on it. I need to know what to open up on our end.

Thanks,

Dan Dellumo

ddellumo@mjmc.com

This topic has been closed for replies.
Correct answer AadeshSingh

Hi doubled0508,

You need to white list :-

AddressPorts
ccmdls.adobe.com443
ims-na1.adobelogin.com80443
ims-na1-cc1.adobelogin.com80443
ims-prod06.adobelogin.com443
adobeid-na1.services.adobe.com80443
na1r.services.adobe.com80443
prod-rel-ffc-ccm.oobesaas.adobe.com443
prod-rel-ffc.oobesaas.adobe.com443
lm.licenses.adobe.com80443
*.licenses.adobe.com80443
ccmdls.adobe.com80443
ccmdl.adobe.com80
swupmf.adobe.com80
swupdl.adobe.com80
prod.acp.adobeoobe.com443
interaction.adobe.com
443
activate.adobe.com

443

ams.adobe.com

443

*.oobesaas.adobe.com80443
helpx.adobe.com80
kb2.adobe.com80
static.photoshop.com80

Run this cleaner tool to uninstalls any previous installer of Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then install Acrobat Standard DC.

Regards,
Aadesh

2 replies

July 5, 2016

What if you are behind a corporate firewall and do not have permission to white list certain websites?  Is there any way to download a full installer that doesn't need to download any more files during the installation process? 

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
January 19, 2016

Hi doubled0508,

You need to white list :-

AddressPorts
ccmdls.adobe.com443
ims-na1.adobelogin.com80443
ims-na1-cc1.adobelogin.com80443
ims-prod06.adobelogin.com443
adobeid-na1.services.adobe.com80443
na1r.services.adobe.com80443
prod-rel-ffc-ccm.oobesaas.adobe.com443
prod-rel-ffc.oobesaas.adobe.com443
lm.licenses.adobe.com80443
*.licenses.adobe.com80443
ccmdls.adobe.com80443
ccmdl.adobe.com80
swupmf.adobe.com80
swupdl.adobe.com80
prod.acp.adobeoobe.com443
interaction.adobe.com
443
activate.adobe.com

443

ams.adobe.com

443

*.oobesaas.adobe.com80443
helpx.adobe.com80
kb2.adobe.com80
static.photoshop.com80

Run this cleaner tool to uninstalls any previous installer of Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then install Acrobat Standard DC.

Regards,
Aadesh