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isaacs85728242
Participant
June 6, 2018
Question

Adobe Acrobat Email & Download Button Not Working

  • June 6, 2018
  • 1 reply
  • 563 views

So I spent hours making a complex fillable PDF form for a company, I understand how the email and download buttons work. I have done hours of research to try and get this working, using both the installed send mail function and making my own Javascript send mail button. What is happening is these buttons are not even clickable in browser, when I try to send via reader i get an error that says "we couldn't attach your file". The only button that works is the Print button. I am unable to get this to work in my Chrome browser which is what I need. Is there any way to get send email and download/save button to work on browsers? It seems pointless to have these buttons if you cant even use them. Any help is greatly appreciated!

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
June 7, 2018

The fault is with the Chrome PDF plugin. It has nothing to do with Adobe and can't be fixed by anyone but Google.

You should instruct your users not to open the file inside the browser window, but to save it locally and then open it in Adobe Acrobat or Reader. You should also complain to the Chrome developers about their faulty product.

    I
    isaacs85728242Author
    Participant
    June 8, 2018

    This is 2018 where we have many advances in our technology. The fact that a billion dollar company cant help the business world be more professional allowing us to have these features is mind-blowing. I may have to start my own lmao. Thank you for the response.

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