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Meenakshi Negi
Community Manager
Community Manager
October 18, 2016

Hi cynthia1960

Sorry for the delay in response.

Please refer the troubleshooting steps provided in this KB doc: Troubleshoot Windows system errors, freezes | Adobe software

Could you please confirm the OS version installed on your system. Make sure that application installed on the compatible version of OS.

Would like to inform you that Adobe Acrobat 9 is an old and unsupported version.End of support | Reader 9 and Acrobat 9 (and earlier)

Regards,

Meenakshi