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ryanb55527763
Participant
October 31, 2016
Question

Adobe Acrobat Pro DC

  • October 31, 2016
  • 4 replies
  • 464 views

Adobe Acrobat Pro DC crashes randomly in Windows 10 after working with several files. I have had this issue on multiple PCs and it has been going on for months. Today Oct. 31, 2016 I had a crash happen on a new PC and which has the most recent updates applied. I am opening pdfs that have vector files, raster images, and text in them from Revit. The crash occurs while making red line notes in the pdfs. In years past this has not been an issue. I am ready to switch to a different software pdf editor if this continues, since all work edited is non-recoverable if you don't do a save before the sudden crash occurs.

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4 replies

Legend
October 31, 2016

Hi Ryanb55527763 ,

Sorry for the inconvenience caused to you.

Would it be possible to share some of the files with us? If you would like to share, please use Adobe Send or Google drive or DropBox to share those files.

Please share the link to share those files using private message: How Do I Send Private Message

Regards,
Tariq Dar.

ryanb55527763
Participant
October 31, 2016

Yes, I can send you a pdf where it has crashed.

ryanb55527763
Participant
November 1, 2016

I looked at the instructions to send a private message but couldn't get a pdf attached to sending a message. I notice instruction are from 2013 and it seems the tools have changed some. Is there another way to get you the pdf? Ryan