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Lovekesh Garg
Adobe Employee
Adobe Employee
October 13, 2016

We apologize for the issue you are facing.

Please try solution available under Troubleshooting tips for scanner issues when using Acrobat

Also please share following information:

- Is it working fine for any other application

- Was it working with Acrobat DC or earlier version of Acrobat

- Is there anything changed since last it worked

Thanks.