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viralp90264498
Known Participant
August 31, 2016
Question

Adobe Acrobat Pro DC stuck/freeze

  • August 31, 2016
  • 2 replies
  • 772 views

Team,

We are using Adobe Plugin for OCR extraction process in C# .net development tool.

we are facing stuck and freeze issue with Adobe Dc while OCR process is running, Application which invoke OCR plugin get stuck and when i take RDC session on that machine then application starts atomatically..(not sure what was the issue which is resolved by taking RDC session of that machine)

Can you guide how we can resolve this issue, this issue comes randomly, i mean there is no specific file related issue.

Please suggest if there is any Patch or fix provided for the reported issue.

Note: Below version information,

Adobe Acrobat Pro DC

2015 Release (Perpetual) | Version 2015.006.30033

Thanks

This topic has been closed for replies.

2 replies

Lovekesh Garg
Adobe Employee
Adobe Employee
September 27, 2016

Sorry for the issue you are facing. Please provide following information to help us identify and resolve the issue ASAP:

- Is this happening for all files or some particular type of files

- Are you getting any error

- Steps you are using to run OCR

- Settings you are using to run OCR.

Thanks.

Adobe Employee
September 13, 2016

Hi ,

We apologize for the issue you are facing.

We are investigating the issue you reported, meanwhile please try latest acrobat DC trial version https://acrobat.adobe.com/in/en/free-trial-download.html

Feel free to contact us if you need any further help.