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robertp9810078
Participant
February 25, 2016
Question

Adobe Acrobat update to version 15.010.20059 - always fails on my Mac

  • February 25, 2016
  • 1 reply
  • 866 views

Running Acrobat DC 15.10.20056.167417 under Creative Cloud account.  Appears uptodate by CC's audit. 

But if do Check for Update under the Acrobat DC Help Menu, and told this update is available.  Proceed to try to install update. 

Download progress proceeds to evident completion based on progress bar, and then get prompt for admin password to allow changes.

Following entry of admin password the Acrobat Update window simply sits there, still showing message "Downloading update...." 

Activity Monitor shows Acrobat Updater process is still there but not using any CPU, nor is there any network activity involving it. 

Eventually the process errors out with message that the update is unavailable and the update should be tried again later. 

This behavior has persisted for several days with multiple tries, even after uninstalling Acrobat DC and reinstalling it. 

This topic has been closed for replies.

1 reply

AadeshSingh
Participating Frequently
February 25, 2016

Hirobertp9810078,

Acrobat DC 15.10.20056.167417 is the latest version of Acrobat DC, there are not further updates.


However it shows update available in CC desktop app. & its a know issue. That was supposed to be fixed in the last update of Creative Cloud desktop application.

Just make sure that your Creative Cloud desktop app. is updated.


Let me know if the issue persist.


Regards,

Aadesh

robertp9810078
Participant
February 26, 2016

I raised it because I had been getting recurring notices that there was an Acrobat updater process that needed my attention.  Had cleared that issue up by just removing Acrobat DC completely and reinstalling.  And then had expected this 20059 update would complete normally.  Guess it's just an issue.  Nonetheless, do wish there was good reconciliation between the status in CC vs. what the application responds with as available updates.