Adobe Acrobat X Installation Error 1402

Forum|Forum|9 years ago
August 12, 2016
4 replies
1978 views

Hello,

I am trying to install Adobe Acrobat X Pro on a machine running Windows 7 Ultimate 64 bit.

I keep getting the following Error every time the installation is nearly complete.

Error 1402. Could not Open Key:

HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\Current\V

ersion\Run\OptionalComponents. Verify that you have sufficient

Access to that key, or contact your support personnel.

Please also see screenshots of the registry attached where HKEY_LOCAL_MACHINE32 does not exist and also of the same file path but HKEY_LOCAL_MACHINE where OptionalComponents does not exist.

I have searched the forums for similar cases such as the following example but the registries don't actually exist so I can't change the relevant permissions.

https://forums.adobe.com/thread/706614

This topic has been closed for replies.

Correct answer kglad

if you followed the first 5 fixes at that link i can't help any more here.

you could try using google to search for that error and see if there are any fixes listed there.

F

flyingfoxetoAuthor

Participant

I have already tried this to no avail.

You will see from the error message it is looking for HKEY_LOCAL_MACHINE32 which doesn't exist.

Optional Components doesn't exist in the HKEY_LOCAL_MACHINE namesake either.

See screenshots below.

I have also checked a different machine which has Adobe Acrobat X Pro installed and the key doesn't exist on there either?

kglad

Correct answer

Community Expert

if you followed the first 5 fixes at that link i can't help any more here.

you could try using google to search for that error and see if there are any fixes listed there.

F

flyingfoxetoAuthor

Participant

Yes for both acrobat and readers and then after several restarts ran the installer program as Administrator. Seems to get the whole way through the installation before the permissions error appears