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A
Anonymous
October 23, 2016
Question

Adobe Acrobat X Pro won't open

  • October 23, 2016
  • 1 reply
  • 441 views

Hi,

My laptop recently was stolen and so I bought another one. I'm trying to reinstall the Adobe Creative Suite 5.5 Design Standard I purchased in 2011. Photoshop, InDesign, Bridge and Illustrator were all installed correctly, but every time I try to open a PDF document, a window opens asking for my serial number. When I enter my serial number, it says it's not valid. It's the same one I used for the rest of Suite.

Please help me!

Thank you!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 23, 2016

you may have a separate disc and serial number of acrobat x even though it was part of the suite your purchased.

if that's the case you must use the stand-alone installer for acrobat x and that (different from the suite) serial number.

if you purchased from or registered with adobe, check your account: Adobe ID

A
Anonymous
October 23, 2016

I only have one disc and one serial number.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 24, 2016

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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