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dennisc36780740
Participating Frequently
Jun 28, 2016 6:49 PM UTC
Answered

Adobe Acrobat X1 Pro closes when in Windows 10

I installed Adobe Acrobat X1 pro on some Windows 10 PC and when you open a file, the windows stays open for about 5 seconds and then closes. I've watched the Task Manager and it just kills the process. Any help is greatly appreciated.

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YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:37 AM UTC

Hi All,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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25 replies

KendallCenter
KendallCenter
Participating Frequently
Jun 30, 2016 5:01 PM UTC

The fix worked for me; however I never had to re-enter my SN?

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YatinCorrect answer
Participating Frequently
Jun 30, 2016 5:37 AM UTC

Hi All,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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dennisc36780740Author
Participating Frequently
Jun 30, 2016 12:31 PM UTC

Is this fix for current installs or will I have to do this for all new and existing installs at some point?

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Rave
Rave
Participating Frequently
Jun 30, 2016 12:49 PM UTC

Hi Dennis,

This fix is for existing installs where you are facing the issue.

New installs will not face any such licensing issues.

Regards,
Rave

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Anonymous
Jun 29, 2016 9:25 PM UTC

We are having the same issue. We have 7 Xenapp Servers for one LOB that has approx. 55 users.

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KendallCenter
KendallCenter
Participating Frequently
Jun 29, 2016 9:12 PM UTC

Running Citrix XenApp 7.6 hosted desktops here all users experiencing this with Adobe Pro XI. Please escalate HR/Finance/Admin all impacted by this.

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mjulian1289
Participant
Jun 29, 2016 3:41 PM UTC

Seeing similar reports in our organization as well.   Just opened a case with Adobe.  At least 40 systems reporting errors this morning.

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dennisc36780740Author
Participating Frequently
Jun 29, 2016 4:07 PM UTC

Makes me feel better but I still need to get my Acrobat working. Do you have a number to Adobe support that I can call and get this issue moving forward?

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Rave
Rave
Participating Frequently
Jun 29, 2016 4:13 PM UTC

Hi All,

Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

Regards,
Rave

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Adorobat
Adorobat
Participating Frequently
Jun 28, 2016 7:25 PM UTC

Hi dennisc36780740,

Do you see any error message when Acrobat XI closes?

Try to run Reader DC in compatibility mode , to do that , locate Acrobat Reader DC shortcut>right click>Properties>Compatibility>under Compatibility mode>check the box "Run this program in compatibility mode for:" select Windows 7/VIsta(SP2,SP3/XP(SP2,SP3) from the drop down>Apply>OK.

Thank You!

Shivam

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dennisc36780740Author
Participating Frequently
Jun 28, 2016 7:28 PM UTC

There is no error message, it just closes.

The reason I have Adobe Acrobat Pro so I don't have to use Adobe Reader. I need Pro to edit document.

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Adorobat
Adorobat
Participating Frequently
Jun 28, 2016 8:15 PM UTC

Have you tried to run Acrobat XI in compatibility mode?

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