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D
dennisc36780740
Participating Frequently
June 28, 2016
Answered

Adobe Acrobat X1 Pro closes when in Windows 10

  • June 28, 2016
  • 6 replies
  • 3830 views

I installed Adobe Acrobat X1 pro on some Windows 10 PC and when you open a file, the windows stays open for about 5 seconds and then closes. I've watched the Task Manager and it just kills the process. Any help is greatly appreciated.

This topic has been closed for replies.
Correct answer Yatin

Hi All,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

6 replies

KendallCenter
KendallCenter
Participating Frequently
June 30, 2016

The fix worked for me; however I never had to re-enter my SN?

Y
YatinCorrect answer
Participating Frequently
June 30, 2016

Hi All,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

D
dennisc36780740Author
Participating Frequently
June 30, 2016

Is this fix for current installs or will I have to do this for all new and existing installs at some point?

Rave
Community Manager
RaveCommunity Manager
Community Manager
June 30, 2016

Hi Dennis,

This fix is for existing installs where you are facing the issue.

New installs will not face any such licensing issues.

Regards,
Rave

A
Anonymous
June 29, 2016

We are having the same issue. We have 7 Xenapp Servers for one LOB that has approx. 55 users.

KendallCenter
KendallCenter
Participating Frequently
June 29, 2016

Running Citrix XenApp 7.6 hosted desktops here all users experiencing this with Adobe Pro XI. Please escalate HR/Finance/Admin all impacted by this.

M
mjulian1289
Participant
June 29, 2016

Seeing similar reports in our organization as well.   Just opened a case with Adobe.  At least 40 systems reporting errors this morning.

D
dennisc36780740Author
Participating Frequently
June 29, 2016

Makes me feel better but I still need to get my Acrobat working. Do you have a number to Adobe support that I can call and get this issue moving forward?

Rave
Community Manager
RaveCommunity Manager
Community Manager
June 29, 2016

Hi All,

Can you please use the Log Collector tool from: Adobe Creative Cloud Log Collector Tool  and send us the log files along with the serial number you are using at trkumar@adobe.com so that we can investigate further.

Regards,
Rave

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 28, 2016

Hi dennisc36780740,

Do you see any error message when Acrobat XI closes?

Try to run Reader DC in compatibility mode , to do that , locate Acrobat Reader DC shortcut>right click>Properties>Compatibility>under Compatibility mode>check the box "Run this program in compatibility mode for:" select Windows 7/VIsta(SP2,SP3/XP(SP2,SP3) from the drop down>Apply>OK.

Thank You!

Shivam

D
dennisc36780740Author
Participating Frequently
June 28, 2016

There is no error message, it just closes.

The reason I have Adobe Acrobat Pro so I don't have to use Adobe Reader. I need Pro to edit document.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 28, 2016

Have you tried to run Acrobat XI in compatibility mode?

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