Skip to main content
Anonymous
September 7, 2016
Answered

Adobe Acrobat XI Pro crashes

I have had Adobe Acrobat XI Pro since 2014. Recently I am only able to have one PDF open at time. If I go to open another one it crashes. Any suggestions on how to fix the problem?

This topic is closed to new replies. Start a new post to keep the conversation going.
Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 15, 2016

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

View reply

5 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
September 9, 2016

Hi nellie1234

Please try "Repair Installation" under Help menu.

Let us know the dot version of Adobe Acrobat X pro you are using and OS installed on your system.

Is this happen when you open some particular PDF?

Regards,

Meenakshi

Translate
Anonymous
September 14, 2016

Hello! I have used the repair installation and that didn't help.  It's happens everytime. I'm using version 11.0.17 on Windows 7 Professional Version.

Thanks,Janelle

Translate
Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 15, 2016

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices