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A
Anonymous
September 7, 2016
Answered

Adobe Acrobat XI Pro crashes

  • September 7, 2016
  • 1 reply
  • 1009 views

I have had Adobe Acrobat XI Pro since 2014. Recently I am only able to have one PDF open at time. If I go to open another one it crashes. Any suggestions on how to fix the problem?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
September 9, 2016

Hi nellie1234

Please try "Repair Installation" under Help menu.

Let us know the dot version of Adobe Acrobat X pro you are using and OS installed on your system.

Is this happen when you open some particular PDF?

Regards,

Meenakshi

A
Anonymous
September 14, 2016

Hello! I have used the repair installation and that didn't help.  It's happens everytime. I'm using version 11.0.17 on Windows 7 Professional Version.

Thanks,Janelle

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 15, 2016

Hi nellie1234

Please try to remove Adobe Acrobat XI Pro using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

Then re-install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know how it goes after that.

Regards,

Meenakshi

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