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Mjbarton3
Participant
October 11, 2016
Answered

Adobe Creative Suite 4 Design Premium

  • October 11, 2016
  • 1 reply
  • 604 views

I contacted support but they say that they cannot help since it is CS 4?  I installed CS4 on my new laptop about 6 months ago and all went well.  All of sudden when I try to use Adobe Acrobat I am told I need to open another part of the suite .  I open Photoshop but Acrobat will not stay opened.  Any thoughts?

Exact message is

Adobe Acrobat was installed as part of a suite.  To enable Adobe Acrobat, please start another component of the suite (suchas Adobe Photoshop).

This topic has been closed for replies.
Correct answer sb116

Hi Mjbarton3

I would suggest you to deactivate the application and then activate it.

Further open the Photoshop and it will prompt you to enter the serial number. Once done close the application and open the photoshop again to check its active.

If it works well then try opening Acrobat.

Plus it is quite possible that your OS might not be compatible with this version of the suite.

Let me know if it helps.

Regards,
Supriya

1 reply

S
sb116Correct answer
Participating Frequently
October 12, 2016

Hi Mjbarton3

I would suggest you to deactivate the application and then activate it.

Further open the Photoshop and it will prompt you to enter the serial number. Once done close the application and open the photoshop again to check its active.

If it works well then try opening Acrobat.

Plus it is quite possible that your OS might not be compatible with this version of the suite.

Let me know if it helps.

Regards,
Supriya

M
Mjbarton3Author
Participant
October 12, 2016

Thank you for the assistance. This plan worked and Acrobat is now functioning correctly

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