Skip to main content
C
chipb60507166
Participant
February 10, 2016
Question

Adobe DC closes after 15 seconds (HELP!!!!)

  • February 10, 2016
  • 1 reply
  • 1387 views

    We have a windows 7 x64 PC with Adobe DC installed from the cloud so it is up to date.  Every time we open the Program or a PDF it opens for about 15-20 seconds then closes.  No errors.  I have totally uninstalled it and ran the "clean tool", reinstalled same issue occurs.  Does anyone have any suggestions?  I have looked for the EULA.exe for adobe DC and have not found it.  I feel though as most say when they have the EULA issue, the program opens and closes immediately so I feel this issue might be a little different.  We are an enterprise environment and this is the second machine this has happened too.  The first one we ended up reimaging  and it was fine then.  I want to try and nail down what is happening here in case this keeps happening.  I appreciate any help you can offer.

Thanks,

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 10, 2016

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

C
chipb60507166Author
Participant
February 10, 2016

That would mean that is is specific to that user.  I have tried doing a runas on adobe DC and ran it as myself under my credentials and the same thing happens.  I had no profile on the PC, so I would not of had any preferences.

I also, renamed the adobe folders under the users profile to .old under local and roaming.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices