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chipb60507166
Participant
February 10, 2016
Question

Adobe DC closes after 15 seconds (HELP!!!!)

  • February 10, 2016
  • 1 reply
  • 1387 views

    We have a windows 7 x64 PC with Adobe DC installed from the cloud so it is up to date.  Every time we open the Program or a PDF it opens for about 15-20 seconds then closes.  No errors.  I have totally uninstalled it and ran the "clean tool", reinstalled same issue occurs.  Does anyone have any suggestions?  I have looked for the EULA.exe for adobe DC and have not found it.  I feel though as most say when they have the EULA issue, the program opens and closes immediately so I feel this issue might be a little different.  We are an enterprise environment and this is the second machine this has happened too.  The first one we ended up reimaging  and it was fine then.  I want to try and nail down what is happening here in case this keeps happening.  I appreciate any help you can offer.

Thanks,

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 10, 2016

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

C
chipb60507166Author
Participant
February 10, 2016

That would mean that is is specific to that user.  I have tried doing a runas on adobe DC and ran it as myself under my credentials and the same thing happens.  I had no profile on the PC, so I would not of had any preferences.

I also, renamed the adobe folders under the users profile to .old under local and roaming.

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