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15 replies

Participant
Jan 29, 2024 12:43 PM UTC

The document does not open at all in Notepad.

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Bernd Alheit
Community Expert
Community Expert
Jan 29, 2024 2:25 PM UTC

Any error message?

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Legend
Jun 13, 2016 7:52 AM UTC

But... if it's a message from Reader please tell us the EXACT WORDS.

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Legend
Jun 13, 2016 9:45 AM UTC

If the message is "Error: the document is damaged and cannot be repaired. Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." this doesn't mention encryption, but I guess you could mean that. Anyway, let us know.

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Participant
Jan 27, 2024 4:05 AM UTC

Hello,

    I recently received a new pc at work and I am now getting the message when I try to open any of my Adobe documents. They all have a lock on them like they have been encrypted. Is there a way to restore my documents?

 

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Dov Isaacs
Legend
Jun 13, 2016 4:51 AM UTC

There is no feature in any Adobe software including Acrobat that automatically either converts all files to PDF or encrypts such files. If you have a pop-up box informing you that files are encrypted, most likely your computer system is the victim of what is now being referred to as “ransomware” where somehow your system was infected with malware that goes through, encrypts your files, and then displays a message demanding a ransom (often payment of so many bitcoins) for the code to decrypt your files.

Sorry, but there is nothing that Adobe can do to assist you with this since this is not caused by any Adobe software.

          - Dov

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- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
Sarojini_Nagar
Participating Frequently
Jun 13, 2016 4:35 AM UTC

Hi petera10929105

Acrobat does not have any automatic feature to encrypt the files .

Could you please let us know the exact version of acrobat DC you have and the OS version on your system?

Try uninstalling Acrobat and check if that makes any difference ,

Also please attach a screenshot of the pop up message you are getting while trying to open the files so that we can analyze it at our end .

Regards

Sarojini

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Participant
Feb 3, 2024 3:48 AM UTC

Same thing happened to my files I'm not able to open 

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JR Boulay
Community Expert
Community Expert
Feb 3, 2024 2:27 PM UTC

The answer is still the same :

So this is obviously an operating system issue, certainly an authorizations issue.

Have you explored this option?

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Acrobate du PDF, InDesigner et Photoshopographe