Adobe DC has encrypted all of my files

Forum|Forum|9 years ago
June 13, 2016
4 replies
1441 views

I recently installed acrobat DC, now every file/photo etc on my computer has been converted to adobe and it can't be opened. A pop up box says the files are encrypted. How can I uninstall this and get my files back?

This topic has been closed for replies.

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Peggy35067427zsca

Participant

The document does not open at all in Notepad.

Bernd Alheit

Community Expert

Any error message?

T

Test Screen Name

Legend

But... if it's a message from Reader please tell us the EXACT WORDS.

T

Test Screen Name

Legend

If the message is "Error: the document is damaged and cannot be repaired. Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." this doesn't mention encryption, but I guess you could mean that. Anyway, let us know.

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Peggy35067427zsca

Participant

Hello,

I recently received a new pc at work and I am now getting the message when I try to open any of my Adobe documents. They all have a lock on them like they have been encrypted. Is there a way to restore my documents?

Dov Isaacs

Legend

There is no feature in any Adobe software including Acrobat that automatically either converts all files to PDF or encrypts such files. If you have a pop-up box informing you that files are encrypted, most likely your computer system is the victim of what is now being referred to as “ransomware” where somehow your system was infected with malware that goes through, encrypts your files, and then displays a message demanding a ransom (often payment of so many bitcoins) for the code to decrypt your files.

Sorry, but there is nothing that Adobe can do to assist you with this since this is not caused by any Adobe software.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)