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Participant
June 13, 2016
Question

Adobe DC has encrypted all of my files

  • June 13, 2016
  • 4 replies
  • 1441 views

I recently installed acrobat DC, now every file/photo etc on my computer has been converted to adobe and it can't be opened. A pop up box says the files are encrypted. How can I uninstall this and get my files back?

This topic has been closed for replies.

4 replies

Participant
January 29, 2024

The document does not open at all in Notepad.

Bernd Alheit
Community Expert
Community Expert
January 29, 2024

Any error message?

Legend
June 13, 2016

But... if it's a message from Reader please tell us the EXACT WORDS.

Legend
June 13, 2016

If the message is "Error: the document is damaged and cannot be repaired. Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." this doesn't mention encryption, but I guess you could mean that. Anyway, let us know.

Participant
January 27, 2024

Hello,

    I recently received a new pc at work and I am now getting the message when I try to open any of my Adobe documents. They all have a lock on them like they have been encrypted. Is there a way to restore my documents?

 

Dov Isaacs
Legend
June 13, 2016

There is no feature in any Adobe software including Acrobat that automatically either converts all files to PDF or encrypts such files. If you have a pop-up box informing you that files are encrypted, most likely your computer system is the victim of what is now being referred to as “ransomware” where somehow your system was infected with malware that goes through, encrypts your files, and then displays a message demanding a ransom (often payment of so many bitcoins) for the code to decrypt your files.

Sorry, but there is nothing that Adobe can do to assist you with this since this is not caused by any Adobe software.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
Sarojini_Nagar
Community Manager
Community Manager
June 13, 2016

Hi petera10929105

Acrobat does not have any automatic feature to encrypt the files .

Could you please let us know the exact version of acrobat DC you have and the OS version on your system?

Try uninstalling Acrobat and check if that makes any difference ,

Also please attach a screenshot of the pop up message you are getting while trying to open the files so that we can analyze it at our end .

Regards

Sarojini

Participant
February 3, 2024

Same thing happened to my files I'm not able to open 

JR Boulay
Community Expert
Community Expert
February 3, 2024

The answer is still the same :

So this is obviously an operating system issue, certainly an authorizations issue.

Have you explored this option?

Acrobate du PDF, InDesigner et Photoshopographe